David has guided us through investigations instituted by both the SRA and the Legal Ombudsman. In all instances no action was taken, and quite properly so as all were completely misconceived.
David is responsive and knowledgeable in circumstances that were stressful and brought a calm and authoritative approach to his work. He was thorough and robust with the regulators. And his written work was timely and showed attention to detail.
Having someone outside the firm plainly on top of what he was doing was immensely helpful. It enables us to get on with other things whilst he deflected the pressure and ultimately brought things to an end.