Legal Ombudsman Investigations
These investigations can be just as burdensome and time consuming to deal with as those by the SRA. There is a professional obligation to cooperate with the Ombudsman and to be open and transparent.
I have provided professional support to many firms and solicitors faced with providing information to the Ombudsman usually within a fairly short period of time. These have usually arisen as a result of a client complaint not being resolved leading to an investigation.
It is a fact of professional life that on occasions some clients will use the Ombudsman’s office as a means of exerting unfair pressure on solicitors to settle complaints, which may be entirely without merit. In such circumstances, the Ombudsman’s office needs dealing with properly but also robustly.
I can advise on whether the Ombudsman has jurisdiction and how to respond.
I have considerable experience in dealing with such circumstances and can bring real value to solicitors in this position.